Frequently Asked Questions
What types of insurance are accepted?
We are in-network with most insurance providers, including Medicare and SC Medicaid.
Will my insurance cover your services?
While the primary responsibility for coverage lies with you, we will assist in verifying if we are in-network with your insurer. We recommend contacting your insurance company’s customer service department for policy and benefits verification.
In what cities are patients seen?
We provide services in Anderson, Greenville, Easley, Clemson, Belton, Pendleton, Williamston, and surrounding areas.
Are there any trip fees for home visits?
No, we do not charge any trip fees for our services.
Do you offer lab services?
Yes, we are partnered with multiple local labs specialized in dermatopathology to meet all your skin diagnostic needs.
How do I become a patient?
How do I reschedule an appointment?
Please call our patient care center for convenient appointment cancellations and rescheduling: (864) 365-6405
What happens if I miss an appointment?
We understand that unforeseen circumstances can arise. Please notify us as soon as you realize you will be unable to make your appointment. Please note that multiple missed appointments can lead to patient discharging.
What limitations exist to your services in the home setting?
At Dermatology House Calls, we strive to bridge the gap to accessible dermatologic care for all patients. A vast majority of dermatological concerns can be addressed effectively during our house calls. However, certain treatments and procedures may require specialized equipment or a controlled clinical environment. These limitations are in place to prioritize patient safety, uphold medical standards, and ensure the best possible outcome for all our patients. If you require a service that falls outside the scope of our house calls offering, our dedicated care team will be more than happy to guide you in scheduling an appointment at one of our partnering Dermatology offices.
Do you offer late evening or weekend appointments?
Currently, we do not offer late evening or weekend appointments. Our office hours are from 8:00 AM to 5:00 PM, Monday through Friday.
Can I bring a family member or friend to my appointment?
Yes, you are welcome to bring a family member or friend to your appointment for support.
How can I get a prescription refill?
You can either call our office or send us a message through the patient portal to request a prescription refill.
How can I provide feedback about my experience?
We greatly appreciate your feedback. Please feel free to share your thoughts and experiences with us here!
If you have any concerns or complaints, we encourage you to reach out to us directly at 864-365-6405. Our leadership team is committed to addressing your feedback promptly and effectively.